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FAQ | MEMBERSHIP | Rent-Per-Title | SHIPPING | RapidReturn | BILLING | SEARCHING

Frequently Asked Questions

What do I need to become a member?
You need to be 18 years of age and have a valid Visa, Mastercard, American Express or Discover card.
Is my information safe and secure?
Yes, MMAVault.com uses Verisign secure site certificates with 128bit SSL encryption. If you click on the Verisign Logo it will show our valid certificate ensuring that all personal information entered is encrypted.
Do you ship Internationally?
International orders are not accepted at this time.
I see prices below the MMA DVD box covers, does this mean I have to pay that price in addition to my monthly membership fee?
No, the prices listed below the Rent button are for weekly rentals only. If you have an unlimited DVD rental membership you only pay the monthly membership fee. Just use the Add to Queue button to add the title to your Queue.
I only want to rent MMA DVDs on a weekly basis. Do I have to pay a monthly fee?
No, you can sign-up for a free Sales & Weekly rental account on the Join Page. You only have to pay a monthly membership fee when you sign-up for one of our three Unlimited MMA DVD rental programs.
I want to rent a weekly title but the Rent Button appears gray. Why can't I click on it?
When a button appears gray this means all the weekly rental copies of that DVD are currently rented out. If this is the case, please check back soon because titles are returned daily and made available soon as soon they are checked back into our inventory.
What is a WishList?
You can identify weekly MMA DVD movies that you would like to rent in the future by adding them to your WishList. Just click the Add to WishList link. Once the title is in your WishList and you are ready to rent it, just click the Rent button and the title will be added to your Shopping Cart.
How long can I keep the weekly rentals?
We have anticipated the amount of shipping time needed for you to receive and return your weekly rentals. You can keep your weekly rentals for a full week. Just make sure that you return them on or before the Return-By-Date listed on the mailer and on your Account page.
Do you ship multiple DVD titles in disc order?
No, when a movie has multiple DVDs they are NOT sent to you in order. If you want to receive multiple DVD titles in disc in order click My Account located on the top navigation bar. On your Account page, click Edit Shipping Preferences located under Account Profile. Check the box and click Update.
What is the maximum number of weekly rentals that I can rent?
You can rent a maximum of 6 titles.
What if I keep my MMA DVD movies over one week? Is there a late fee?
Yes, you will be charged for another week of rental. If the movies are not received back after the second week you will be billed the replacement cost for the movie.
How do I return DVDs for the rental programs?
When you receive the DVDs, they will come with POSTAGE PAID return mailers. When you are done viewing the movies simply put two (2) discs in the return mailer and drop it in the mail.
How long can I keep the movies I rent?
If you are on a monthly membership with MMAVault.com there are no due dates so you can keep them as long as you like. Weekly rentals have to be returned on or before the Return-By-Date listed on the mailer and on your Account page.
What if I receive a rental disc and there is a problem with the DVD?
Please report the problem to us in the Rental Queue if you have a monthly membership or Account page for weekly rentals. Click the Problem link for the title that has the problem.
How long does it take for my movies to arrive/return to MMAVault.com?
Depending on where you live you should receive your movies in 2-5 days. MMAVault.com uses USPS First Class mail for both shipments and returns.
When I mail 2 mailers at the same time or when MMAVault.com mails 2 mailers at the same time, should they both arrive at the same time?
No. You would think that they would arrive at the same time, but unfortunately the U.S. Post Office doesn't always work that way.
What if I don't receive my DVDs or I returned them and MMAVault.com did not receive them?
Be sure to wait a minimum of six days after we've indicated that the title has shipped before reporting a DVD as "Lost". Even though a shipment should arrive to you within five days, sometimes even the postal service can be a bit slow! Please report the problem to us in the Rental Queue or on the Account page for weekly rentals. Click the Problem link for the title that has not been received. If this becomes more than an occasional occurrence, we will have the Postal Inspectors investigate the issue. Theft will not be tolerated. We will be forced to suspend your account pending a full investigation by the postal service and fraud division of the credit card company.
I lost my return mailer, how do I send back the DVDs?
Put both DVDs in the same envelope, addressed to:
       MMAVAult, Inc.
       P.O. Box 85950
       San Diego, CA 92186-5950

Place a one dollar stamp on the envelope and drop it in the mail.
Do you ship to PO Boxes?
Yes, you can add a separate shipping address when you sign-up or by going to your account page. Just make sure that the billing address matches the address to which your credit card statement is mailed.
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Membership

Membership Programs
MMAVault.com is a DVD rental membership website. We have three different Unlimited DVD Rental Membership programs to choose from and one free Sales & Weekly rental account. Go to the join page to sign up.
Changing Account Information
  • Password - click the Change Password link on the account page.
  • Shipping Address - click the Edit Shipping Address link on the account page, make your changes and click Save.
  • Credit Card and Billing Address - click the Edit Billing Address/Credit Card link the account page, make your changes and click Save.
  • Email - click the Edit Email Address or Edit Email Preferences link on the account page to make any changes.
  • Cancellation - click the Cancel Subscription link on the account page and follow the cancel instructions at the bottom of each page.
Changing Membership Plan
  • Upgrading & Downgrading - Click the Change Membership Plan link on the account page, select your new membership plan and choose if you want to change your membership plan immediately or on your next billing date.
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Renting DVDs Per Title

To rent weekly DVD titles just click the Rent button to add the title to your Shopping Cart. Your rentals will arrive in 2-5 days and you will have 7 days to view them. Then just return them by mail on or before the Return-By-Date printed on the mailer. The Return-By-Date will also be listed on your Account page and in the shipped confirmation email.

There is a maximum of 6 weekly MMA DVD titles that can be rented at a time.

Pricing

There are four different rental prices for the weekly MMA DVD rentals. Each price reflects the cost of rental per movie.

Price 1 = $1.99
Price 2 = $3.99
Price 3 = $7.99
Price 4 = $9.99

Shipping Rates
Shipping is a flat rate of $3.49 no matter how many DVDs you have in your order. All orders $20.00 or more receive FREE shipping. (All DVDs are shipped USPS First Class Mail)
Late Fees
If the DVDs are not back by the Rental-Due-Date you will be charged for another week of rental. If the movies are not received back after the second week you will be billed the replacement cost for the movie.
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Shipping

Quick Shipping of Rentals
  • All rental orders that are received by 3:00 p.m. PST are shipped that same day. We process Monday through Saturday.
  • Rentals should arrive in 1-4 days on the West Coast and 2-5 days on the East Coast.
Unlimited Monthly Membership Rentals
  • All shipping on rentals is FREE coming and going. Sent USPS 1st Class Mail.
Weekly Rentals
  • Shipping is a flat rate of $3.49 no matter how many DVDs you have in your order. All orders $20.00 or more receive FREE shipping.
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RapidReturn

Guaranteed 2-day delivery.

When you drop your movies in the mail you can notify us by clicking the RapidReturn button in the queue. We will ship the next available movies in two days. If we receive your returns before two days we will ship your next movies the day we receive your returns.

You can only click RapidReturn ONCE for each title.
You can only click RapidReturn for your plan limit.
RapidReturn is available after two days.
We ship your next rentals after two days.

We must receive the movies in the RapidReturn section before the next ones become available for RapidReturn.

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Billing

All membership fees will show up on your credit card statement as MMA Vault, Inc. We accept Visa, Mastercard, American Express and Discover. We currently do not accept checks or money orders.
Sales Tax
We have to charge California residents a 8% sales tax on all membership fees, weekly rental charges and DVD sales.
Billing Cycle
You will be billed for your membership, each month, on the anniversary of your joining date. For example, if your first charge was on the 11th of the month, your next charge will be on the 11th of the following month.
Billing Date
Click on Account located on the top of each page. Then click on the Billing History link. This will display your billing date as well as the amount you are billed each month.
Changing Membership Status
  • Upgrading - You will be billed the next higher amount for the new rental plan on the next anniversary date or the pro-rated amount if you chose to upgrade your plan immediately.
  • Downgrading - You will be billed for the next lower amount for the new rental plan on the next anniversary date.
  • Canceling - No Refunds or Credits will be given for partial months of use and all rented movies must be returned within 7 days. If the movies are not returned within 7 days MMAVault.com will allow another 7 days grace period. If the movies are not returned after 14 days you will be billed the suggested retail price for each outstanding DVD.
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Searching

Search Tips
  • When searching for the title "UFC 01: The Beginning" search as follows:

    Keyword: UFC - search results will be all titles with UFC.
    Keyword: UFC 01 - search results will be all titles with an exact match to UFC 01.
    Keyword: UFF - no search results because the search looks for an exact match.
  • When adding volume numbers do not use: "#," "vol.," "issue," etc. Instead use the actual number. For a number 1-9, place a zero in front of it. For example: "Volume 7" will be "Volume 07".
  • Instead of the "&" sign when searching for a title, use "and".
Key Word Search
Top left search box searches titles and descriptions of movies for the keyword(s) you have entered.
Browse Search
Combine the dropdown menus to narrow your search. For example, you can select New Release from the Category dropdown and select Anabolic from the Studio dropdown to find the New Releases for that studio.
Ultimate Search
Click on the Ultimate Search link in the Search Box if you want to search for a title that has your favorite stars and director as well as studio and category.
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